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ILPRadio - Exchange Policy

 
EXCHANGE POLICY
Thank you for your business.
We hope that you enjoy your new purchase, and we are grateful for your business. We truly do appreciate your order and hope this exchange further satisfies you.
We have a very fair exchange policy aimed at maximizing benefits unto our consumers and affording them the opportunity to access other high quality ILPRadio products. Please note that by purchasing goods from ILPRadio, you have agreed to the following terms.


Apparel AND ITEM EXCHANGES
For apparel, toys and other items all purchases are final, however, if the item you purchased has (a) a manufacturing defect or (b) is the wrong size or color, it may be exchanged. There are no refunds for any items, only item swaps and exchanges are available. Defects are mistakes in the manufacturing process and exclude damage from normal wear and tear or negligent usage, and validity will be determined on a case-by-case basis. www.ilpradio.com only accepts returns for items purchased at ilpradio.com.


MAKING AN EXCHANGE
Use the following steps to return an item for exchange.

Step 1: Please email ILPRadio at ilpservice@ilpradio.com and notify us about the return. An ILPRadio Customer Support Representative will contact you within 48 hours after receiving your message.

Step 2: Using FedEx please ship the item in its original, unused condition (including all original packaging and affixed tags if applicable); the item must be received by ILPRadio within FOURTEEN (14) DAYS of customer receipt for an exchange. Exchanges will be handled on a case-by-case basis as a result of inventory limitations.

Our Returns Department will refuse orders that are received by ILPRadio after fourteen (14) days of customer receipt, or items that are not in the original packaging , original condition or used. Once the return is received, you will be contacted via email. It's that simple.

Thanks again for shopping with ILPRadio! We'll continue to work hard to make it worth your while to order from us again in the future!


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